Yes, your membership information will be carried over.

We have sent an email to your registered email address requesting you to activate your account. Please refer to the "Account Activation Procedure" page and carry out the activation procedure.

The following information has been carried over from the old online shop.

・Name
・Email address
・Address
・Telephone number
・Date of birth (only if registered)

Please note that the following information has not been carried over for security reasons.

・Purchase history
・Shipping address information other than your member address
・Credit card information
・Subscription status

Customers who use subscription courses will need to apply again on the new website.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Each capsule contains 100mg of NMN.

• INNER BEAUTY NMN+9000 (90 capsules) = 9,000mg (9g) of NMN per bottle
• INNER BEAUTY NMN+18000 (180 capsules) = 18,000mg (18g) of NMN per bottle

No, we do not sell NMN as a raw ingredient.

The expiration date is printed on theouter boxof the product.

Keep the product in acool, dry placeaway from direct sunlight.

Takethree capsules per daywith water or warm water.

NMN is a naturally occurring molecule in the body thatdeclines with age. This supplement helps replenish NMN levels, but results can vary based on individual differences. We recommendconsistent use for at least three monthsto assess its impact.

• If you are pregnant, nursing, taking medication, or have a medical condition, consult your doctor before use.
• Keep out of reach of children.
• If you experience any discomfort, discontinue use.
• Some discoloration may occur due to storage conditions, but this does not affect product quality.
• Check the ingredient list for any known allergens before consuming.
• This product is not intended to diagnose, treat, cure, or prevent any disease.

Our NMN supplement contains:

• β-Nicotinamide Mononucleotide (β-NMN)
• Crystalline Cellulose
• HPMC (vegetable-based capsule)
• Calcium Stearate

No, it does not contain any of theseven major allergensor the21 additional allergensdesignated under Japan’s Food Labeling Act.

No, this product containsno genetically modified materials.

The recommendeddaily serving (3 capsules)contains approximately2.75 kcal.

While NMN is a dietary supplement and not a pharmaceutical, werecommend consulting your healthcare providerbefore use.

Yes. Human clinical trials have confirmed NMN’s safety. In 2020, a study by Professor Shinichiro Imai of Washington University School of Medicine confirmed that NMN is safe for healthy individuals.

Idealize is formulated withgentle, moisturizing ingredientsand isfree from harsh additivesthat may irritate the skin. However, if you have particularly sensitive skin or specific concerns, werecommend consulting a dermatologistbefore use.

Idealize can be used asthe final step in your skincare routineor as anall-in-onemoisturizer, replacing toner, lotion, and serum.

If you experience irritation or dryness, applying aslightly larger amountmay help. If symptoms persist, discontinue use and consult a healthcare professional.

Withregular use (two pumps per application), one bottle lasts about two months. If your skin requires extra hydration, you can apply additional product to targeted areas.

Yes! Idealize is designed as an all-in-one skincare solution, delivering the benefits of a toner, serum and moisturizer in one step. You can even use it as an eye serum / cream and care for your neck and décolleté.

After cleansing, this single product can complete your routine.

Yes, Idealize works well with other cosmetics and creams. You can customize your routine based on yourskin’s needs and personal preferences.

However, as Idealize is also highly efficacious, we recommend not layering Retin-A treatments (or tretinoin) with Idealize. If you use Retin-A, we recommend alternating their use (i.e. day & night).

• Once opened, use within three months for optimal freshness.
• Store in a cool, dry place away from direct sunlight to maintain product integrity.
• Unopened products should also be stored properly to ensure maximum efficacy.

No, we only accept orders through ourofficial website.

If you forget your password, click“Forgot your password?”on the login page to reset it.

Yes, you can update your registered address and delivery address, but changes will apply to future deliveries only.

• To update your registered address, go to "Edit Profile" in your account.
• To update your delivery address, go to "Order History / Next Deliveries" in your account.

• You can check your order status in your account.
• Check your spam or junk folder.

Use thetracking numberfrom your shipping confirmation email or missed delivery notice and contact thedelivery companyto reschedule.

No, Gaah products are availableexclusively online.

No, we do not provide gift wrapping services.

No, we do not offer custom delivery dates. Orders typically shipwithin 2–5 business days.

USA SHIPPING: 

• Orders are generally shipped within 48 hours (Monday - Friday) using USPS. USPS delivery standard is 2 - 5 business days within the USA.
• USD $9.99 for orders less than $75 within the USA
• Free shipping for orders over $75 within the USA

EU NATIONS SHIPPING: 

• Orders are generally shipped within 48 hours (Monday - Friday) from our new warehouse in the Netherlands 
• €9.99 shipping (or USD $9.99 equivalent) for orders less than €75
• Free Shipping for orders over €75 within Europe
• There is a USD $10 restocking & return shipping fee if you do not respond to your local courier on time and miss the delivery.

UK SHIPPING: 

• Orders are generally shipped within 48 hours (Monday - Friday) from our new warehouse in the Netherlands 
• £9.99 shipping for orders less than £100
• Free Shipping for orders over £100 within Europe
• DUTY & IMPORT TAXES: You are responsible for paying the Duty & Import Tax fees if DHL contacts you for payment.  There is a USD $30 restocking & discarding fee if you do not respond to the DHL fee in time.

INDIA SHIPPING: 

• Orders are generally shipped within 48 hours (Monday - Friday) from Japan
• ₹1,200.00 shipping for orders less than  ₹12,000.00
• Free Shipping for orders over ₹12,000.00
• Please input your ID number from your Aadhaar Card, Passport or Pancard at checkout and also email a photocopy of the document to india@kiwabi.com for customs clearance.
• DUTY & IMPORT TAXES: You are responsible for paying the Duty & Import Tax fees if DHL contacts you for payment.  There is a USD $30 restocking & discarding fee if you do not respond to the DHL fee in time.

INTERNATIONAL (Outside of USA & EU): 

• USD $19.99 for orders under $100
• USD $9.99 for orders over $100
• DUTY & IMPORT TAXES: You are responsible for paying the Duty & Import Tax fees if DHL contacts you for payment. There is a USD $30 restocking & discarding fee if you do not respond to the DHL fee in time.

You are responsible for paying the Duty & Import Tax fees if DHL contacts you for payment.

If they are also requesting for you to pay VAT on top of the above Duty & Import tax fees and you have already paid VAT on your order, please forward us the DHL email so we can refund you for the VAT portion of the DHL fee.

There is a USD $30 restocking & discarding fee if you do not respond to the DHL fee in time. DHL either ships back the product to us for a high fee or we will have to have them destroy the product if you do not respond to DHL in time. 

After your order ships, you will receive ashipping confirmation emailwith tracking details. You can also check yourorder statusin your account.

Orders can take about 1-2 business days to be processed for shipping.

When the order is handed off to the courier, you will receive an email with real-time tracking information and the expected date of arrival.

• Your current delivery date can be found in "Order History / Current Subscription Delivery" in your account.
• Your next scheduled delivery is listed in "Order History / Next Subscription Delivery" in your account.

Yes, you can adjust your next delivery date by:

• Changes can be made through the "Manage Subscription" link in the footer.
• Contacting customer service at least 5 business days before your next scheduled shipment.

Important: Once an order has been processed, it cannot be changed.

Yes. You can change your subscription cycle by one of the following ways:

• Changes can be made through the "Manage Subscription" link in the footer.
• To change your cycle, contact customer service at least 5 business days before your next scheduled delivery.

IMPORTANT: Changes will not apply to the current shipment once it has been processed.

You can:

• Request an earlier delivery.
• Adjust your delivery frequency by going to "Manage Subscription" link in the footer of the website.

IMPORTANT: The current scheduled delivery cannot be changed once processed.

Yes, you canmodify your subscription planat any time.

To cancel, please either....

• Log into your subscription account by clicking on "Manage Subscription" link in the footer and once signed in, click on "Cancel Subscription"
• Contact customer service at least 5 business days before your next scheduled delivery date.

IMPORTANT: The current scheduled delivery cannot be changed nor refunded once processed.